Privacy Policy 

Effective Date: 01/01/2025 

Caspian One Limited (“we,” “us,” “our”) is committed to safeguarding the privacy of our clients, candidates, and visitors. This Privacy Policy explains how we collect, use, disclose, and store personal data when you interact with our website (www.caspianone.com/.co.uk) and related platforms (“Our Site”). We comply with the General Data Protection Regulation (GDPR), UK GDPR, Data Protection Act 2018, and applicable data protection laws (“DP Laws”).

Our approach to privacy reflects our broader commitment to equality, diversity, and inclusion (EDI). We strive to ensure that our data practices respect and protect the rights of all individuals, fostering trust and inclusivity across all interactions.

  • The data controller is Caspian One Limited, registered at: 

    Telephone House, 2nd Floor, 18 Christchurch Road, Bournemouth, England, BH1 3NE. 

  • We may collect the following categories of personal data: 

    • Information you provide when registering or completing forms on Our Site 

    • Details you share through correspondence, surveys, or competition entries 

    • Records of your visits to Our Site, including IP address, browser type, and engagement metrics 

    • Data obtained through cookies and similar technologies, outlined in our Cookie Policy 

  • We process your personal data for purposes including: 

    • Administering your account and delivering requested services 

    • Contacting you regarding relevant roles, services, or industry updates (with opt-out options) 

    • Enhancing Our Site’s functionality and user experience 

    • Complying with legal obligations or defending our legal rights 

    • Sharing anonymised, aggregate data with partners for analytical purposes 

  • We may share your data: 

    • With service providers supporting our operations (e.g., IT providers), bound by strict confidentiality agreements 

    • As required to comply with legal obligations or enforce our rights 

    • In anonymised formats with marketing partners to understand engagement trends 

    • In the case of CVs / resumes, in anonymised ‘profile’ formats with clients in relation to opportunity submissions

  • Caspian One may record outbound telephone calls: 

    We may record telephone calls to: 

    Telephone calls are recorded for quality assurance, training and development. 

    How your recordings are shared: 

    Call recordings are shared with team leaders and the Caspian One employee on the call 

    How will call recordings be used: 

    In order to understand our customer experience and identify areas of improvement, team leaders will listen back to calls alongside the employee who made the call on the call. Feedback will be given to the relevant employee on their call handling. 

    How long are call recordings retained: 

    Call recordings are retained for no more than 2 weeks. 

  • We use technical and organisational measures to protect your personal data from unauthorised access, alteration, or loss. Data is stored securely, with access restricted to authorised personnel. 

    Our commitment to inclusivity extends to ensuring that privacy-related processes are accessible to individuals with diverse needs. If you require privacy information in an alternative format, please contact us. 

  • If your data is transferred outside the UK/EEA, we ensure adequate safeguards, such as standard contractual clauses, are in place. 

  • Under DP Laws, you have the right to: 

    • Access and obtain a copy of your data 

    • Request corrections to inaccurate data 

    • Erase data where no legal basis exists for retention 

    • Restrict processing or object to data processing under certain conditions 

    • Withdraw consent for data processing (where applicable) 

    • Lodge a complaint with the UK Information Commissioner’s Office (ICO) 

    We are committed to ensuring that these rights are accessible and straightforward for everyone. 

  • For data requests, accessibility concerns, or questions about this Privacy Policy, contact: 

    • Address: Caspian One Limited, Telephone House, 2nd Floor, 18 Christchurch Road, Bournemouth, England, BH1 3NE